Frequently Asked Questions

1. How do I place an order?

Browse our products, select the item you want, choose the quantity, and click “Add to Cart.” When you are ready to purchase, proceed to checkout, enter your order information, and confirm your order.

2. What payment methods do you accept?

We currently accept cryptocurrency payments in BTC, ETH, LTC, BNB, DOGE, USDT, and USDC.

3. How can I purchase a mining rig separately, and how long does delivery take?

If you would like to purchase a mining rig separately, please contact our customer service team for assistance.

Standard shipping usually takes 50–90 business days. Expedited shipping options may be available at checkout if you need your order sooner. Delivery times may vary depending on your location and selected shipping method.

4. How can I earn rewards by leasing mining equipment?

To participate in mining through equipment leasing, simply purchase a mining contract. Mining rewards are distributed every 24 hours, and the full purchase amount will be returned when the contract term expires. Multiple contracts may also be purchased.

5. What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you may return it for a refund or exchange, provided the item is in its original condition.

Certain items, such as custom-made products or other non-returnable items, may not be eligible for return.

6. Are there any minimum deposit or withdrawal amounts?

Yes. The minimum amount for both deposits and withdrawals is $100. For the Bitcoin Yield Account, the minimum withdrawal amount is also $100 in Bitcoin.

7. Can I change or cancel my order after placing it?

Once an order has been placed, it cannot be modified or canceled because mining operations begin immediately. Please review your order carefully before confirming it.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. Please review our Shipping Policy for more details.

9. How do I use a discount code?

You can enter your discount code in the “Promo Code” field during checkout. Once applied, the discount will be reflected in your order total.

10. Is my payment information secure?

Yes. We use secure encryption technology to help protect your payment information and provide a safe shopping experience.

Please note that cryptocurrency transactions are processed on the blockchain, and we do not store credit card information on our servers.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will review your case and arrange a replacement or refund as soon as possible.

12. Can I create a wishlist?

Yes. Simply click the heart icon on a product page to add the item to your wishlist.

13. What should I do if I forget my password?

If you forget your password, please contact our online customer service team or email us for assistance. For account security, you may be asked to provide verification information before your password can be reset.

14. How can I contact customer support?

You can contact our customer support team through the contact form on our website or through the support menu after logging into your account.

You may also email us at: support@ryansendall.com